Privacy policy

What we collect

• Name, phone, email and postcode when you quote, use the bot, or design a door or window.
• Product interest, timing, notes, and photos you upload of your home (visualiser or bot).
• Account email if you create a customer login to see quotes and fitted jobs.
• Staff notes and survey dates if we take your job on.

Why we use it

To call you back, survey, quote, fit, and handle snags or warranties. Lawful bases: our contract with you (or steps to quote), and legitimate interests in running a local installer. We do not sell your details. Quotes stay with Clear Choice — they are not passed to Distinction’s supplier network.

Who we share with

• CANDAI — our CRM and website bot (processor). Leads sit on the Clear Choice tenant so we can score, route and follow up.
• Fitters and surveyors on our own team. Hosting for this website.

How long we keep it

Open quotes: while we are in touch, then up to 24 months if you do not go ahead. Fitted jobs and warranty records: typically 7 years after install. You can ask us to delete an unused enquiry.

Your rights

You can ask for a copy of your data, a correction, deletion, or to restrict how we use it. Email sales@clearchoicehome.co.uk. You can complain to the ICO at ico.org.uk.

Contacting you and marketing

When you ask for a quote, survey or callback, we will call, email or message you about that request. That is part of dealing with your enquiry, and the quote form tells you so. We only send you separate offers and updates if you tick the optional box on the form. You can withdraw that at any time by telling us or emailing sales@clearchoicehome.co.uk, and we will stop. We keep a note of what you agreed to, and when, with your enquiry.

Cookies

Essential cookies run quotes, sign-in and the door designer. Measuring cookies only run if you press Accept. Full list on our cookies page.